Privacy Policy

Who We Are

EmetReach provides AI revenue and sales infrastructure services, including the AI Revenue & Sales Assessment and the implementation of AI lead generation and lead nurturing systems. This policy explains how we handle information collected through this website and during a client engagement.

Information We Collect

We collect information in three ways:

• Information you provide, such as your name, business email, phone number, company, industry, and the details you submit through our contact form, intake questionnaire, or interactive demonstrations
• Engagement information, such as billing details and the business process information you share with us during an assessment
• Technical information about your device and how you use this website, collected through cookies and analytics where you have consented

Client Business Data

During an assessment or implementation, you may give us access to sales, CRM, or lead data. We use that data only to perform the work you engaged us for. We do not sell it, and we do not use identifiable client data to train external models. Access is limited to the personnel working on your engagement, and access is revoked when the engagement ends or on your request.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide the services you purchase
• Process payment for the assessment and any implementation work
• Deliver the intake questionnaire, schedule the diagnostic session, and share findings
• Send engagement communications such as confirmations, reminders, and follow-up
• Detect and prevent fraudulent or unauthorized activity
• Understand how the website is used and improve it

Sharing Your Information

We share information with service providers who help us operate the business, including payment processors, hosting and infrastructure providers, email and scheduling tools, CRM systems, and analytics providers. These providers may only use the information to perform services for us. We may also disclose information where required by law. We do not sell your personal information.

Your Rights

Depending on where you are located, you may have the right to access the personal information we hold about you and to request that it be corrected, updated, deleted, or exported. You may also opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below.

Data Retention

We keep engagement records, including assessment findings and billing records, for as long as needed to deliver our services and to meet legal, tax, and accounting obligations. Client business data provided for an assessment is retained only for the period required to complete the work and any agreed follow-up, and is deleted on request unless we are required to keep it.

Security

We use reasonable technical and organizational measures to protect the information we hold, including encrypted transmission, access controls, and vetted vendors. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Contact

For more information about our privacy practices or if you have questions, please contact us by email at privacy@emetreach.com.